Latex returns, terms and conditions:

All our latex items and garments are made to order, therefore, there are no full refunds on latex item.

Exchanges can be made on items ordered in the incorrect size, except our hoodie and corset products. Please make sure you order the correct size. For fit assistance we are happy to help, please email us on jack@jackldn.co.uk

Returned products must conform to our return policy below. Customers have a legal obligation to take reasonable care of the products whilst in your possession.

Returned items must be returned in the same condition in which they were receive, except for garment examination or to try item on for size.

No returns can be made due to misuse or incorrect garment/latex care. A latex care guide has been provided on our site.

Return proceedure:

If you fail to comply with the below obligations (including the conditions of return), we may deduct from the refund an amount which reflects the diminished value of the product(s) up to the full price of the product(s).

To begin the process of a return or exchange, we must be notified of the issue within 2 days upon package arrival at: jack@jackldn.co.uk

Images of the defect / issue may be required.

We will analyse the requested return and proceed accordingly.

Returns must be made using a tracked and traceable delivery service only at customers expense. Please ensure you receive a certificate of postage upon dispatch

Exchanges will be made for the same item in the correct size.

Latex garments being returned must be done so within one week upon package arrival, in original packaging with tags, unworn and in original condition.

JACK will not be held responsible for items lost in transit, or be responsible for payments on any taxes and duties.

Faulty products:

In the case where you believe your product is faulty any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights.

General returns on non-latex items:

If for some reason there is an issue with your order you must inform us within 48 house of receiving the package at jack@jackldn.co.uk. On all non-latex items we will be happy to issue a refund for your online purchase. We require that the return is made within 21 days from the date of purchase, the item(s) are unused, and include all original tags. Due to health concerns, items that have been worn on are not eligible for a refund.

Faulty items will be replaced or exchanged

You can try on your new underwear and clothing but please keep your own undies on!

All sale items, markdowns, are final sales.

Inspections will be made upon arrival of all returned items. Please allow 5 days for a full refund.

Should your unwanted item be returned to us in an unsanitary or used condition, we will have no choice but to decline your refund and return the item to you.

Cancellations

Immediate action is required if you wish to cancel or amend your order. Please contact us at jack@jackldn.co.uk. Please note orders dispatched can neither be cancelled nor amended.

All latex items are made to order, sales on these items are final.